We here at Cahoon's Closet strive to provide the highest level of customer service and satisfaction, but we realize there are times when you get something and it is not quite what you hoped it would be. We also realize many people are hesitant to purchase things online out of fear they won't like what they get. With that in mind we have instituted a fairly liberal return policy.

Normal Return Policy (Excludes Personalized, Embellished or Drop Shipped Items-See Below)
On most items we sell, if for any reason you don't like an item you get from us you can return it to us in it's original package in resalable condition within 30 days of placing your order and we will gladly refund you the original purchase price (not including freight) or give you credit towards your next purchase.

We inspect all products for damage before they are shipped out of one of our warehouses. We also take every precaution to make sure your purchase gets to you safe. However, accidents do happen. If on the odd chance you get an item that has been in damaged in shipping you will need to notify your carrier immediately. After doing so you can then contact us. Most carriers will reimburse you for damage caused by shipping, but in the odd case they will not we will do our best to rectify the situation and make you happy.

In the unfortunate event that you are forced to return something, you will need to contact us using our contact page or at support@cahoonscloset.com for a return authorization number and shipping instructions. We do not accept any returns without prior authorization.

Return Policy on Personalized Items
One of the great things about many of our items is they can be personalized to include your personal touch, like an engraved message, an embroidered design, a monogram or even a digitally imprinted logo. While every effort will be made to get things right by the nature of things we will not be able to give refunds or credits on items that have been personalized or embellished in any way. In most cases you will be contacted by one of our designers and your order will be reviewed. Any custom artwork will be sent to you for approval before we start work. Upon approval of the design or start of work your order can not be canceled. Also, note that the processes do lend themselves to slight variations in colors or finishes. While we try to employ the highest quality controls and top of the line processes by being personally made you can expect slight variation from one item to another in color and final product. Therefore, please verify all names, all color selections, and all designs before submitting your order.

Return Policy For Drop Shipped Items
At the bottom of each product listing there should be a shipping type listed. If not, or if you are not sure, please contact us. Those items that are marked as "Drop Ship" are sent to you direct from our suppliers in order to save you the additional cost of having to ship it first to us and then to you. When you place an order for a drop shipped product we immediately relay that information to the manufacturer. This is normally done within minutes of you completing an order when payment is received. While many of our suppliers have good return policies and will always replace damaged or defective items, they do often have different policies than ours. Therefore, if you are concerned about making a purchase of a drop shipped product or if you have questions about their return policy please contact us at support@cahoonscloset.com and we would be glad to help you out. As always we try to provide the highest level of customer service and will do everything we can to help minimize the risk of an unsatisfied customer.

Remember, if you purchase multiple items from us on one order and they include drop shipped items there is a high likelihood your order will arrive in multiple boxes and possibly on different dates. You will not be charged any additional fees or a higher rate of shipping on orders that are shipped this way.

Refund of Digitizing, Artwork Preparation or Other Miscellaneous Fees
Typically most fees are non-refundable once they are incurred. For more details read our complete list of terms & conditions

CLICK HERE For A Complete Listing of All Terms & Conditions